Sell More Through Great Customer Service
Grow loyalty, referrals, and revenue through standout service with funding provided by Business Lincolnshire.
Unlock loyal customers and higher sales with our Customer Experience Programme. Funded by Business Lincolnshire, it blends bite-sized modules, live workshops and 1-to-1 coaching for B2B and B2C businesses. Map journeys, fix friction, build service habits, and boost reviews, referrals and repeat business, with recordings, templates and on-demand support for businesses in Greater Lincolnshire.
Who it's for
Owners, leaders, and teams who want to:
Turn great service into sales (without the hard sell)
Reduce friction across the customer journey
Boost retention, referrals, and reviews
Build a service-first culture that sticks
Perfect for Retail, hospitality, trades, professional services, and B2B suppliers.
How it works (choose your path)
Do the full programme
Eight bite-size online sessions + workshop + two individual 1–2–1s. Best for end‑to‑end results.
Pick and mix modules
Choose only the topics you need right now. Join live or watch the recordings.
1–2–1 coaching
Two focused sessions per business: diagnose, implement quick wins, then measure and refine.
What you’ll learn
(8 core modules - do all or pick what suits)
✅Make Moments That Matter – create little “wow” moments customers remember
✅Serve First, Sell More – turn great service into natural sales
✅Walk in Your Customers' Shoes – map the customer journey and fix the pain points
✅Talk Your Customers' Language (B2B vs B2C) – what each audience expects and how to communicate
✅Why People Buy – simple psychology you can use ethically
✅Keep People Coming Back – practical retention and loyalty tactics that work
✅Build a Customer‑First Team – training, habits and culture that lift service every day
✅Always Getting Better – easy ways to keep improving without extra hassle
Make Moments That Matter – create little “wow” moments customers remember
Upcoming Schedule
All online content remains available on‑demand for flexible learning.
Whats included
Live online sessions + recordings
Engagement workshops (online & in‑person)
Two 1–2–1 coaching sessions per business (diagnose → implement → measure)
Templates: journey maps, service standards, feedback prompts, loyalty ideas, quick‑win playbooks
Certificate of completion (per attendee)
Real outcomes you can expect
Clear customer journey map with priority fixes
Improved response times and handovers
Practical service scripts and email/message templates
A simple loyalty/retention plan you can run monthly
Measurable improvements in NPS/CSAT, reviews, repeat sales, and referral volume
About us
Mark Pitfield
Business owner since 2002, a practical trainer and coach, he blends frontline experience with simple tools that teams actually use. Mark maps customer journeys, fixes friction, and builds service habits that stick—raising satisfaction, reviews, and referrals across retail, B2B suppliers, and professional services sectors.
Lucy Pitfield
Helps businesses deliver warm, consistent customer experiences that grows loyalty and sales. I turn ideas into everyday habits, journey maps, simple scripts, feedback loops, and team rituals. I have a calm, practical style that lifts confidence, reduces friction, and creates memorable moments customers widely share.
Pricing & funding
Funding is provied by Business Lincolnshire for businessess operating withing Greater Lincolnshire, no matter of size.
FAQs
Can I take just one module?
Yes—join live or watch the recording later.
Will this work for B2B and B2C?
Absolutely. We cover both buyer expectations and communication styles.
What if I miss a live session?
You get the recording and resources.
How do the 1–2–1s work?
Session 1 diagnoses and sets quick wins. Session 2 reviews results and refines the plan.
Do you provide resources?
Yes—templates, scripts, and checklists to make change stick.
Ready to get started?
Option A: Join the full programme
Ideal for teams and leaders
Includes all modules + workshops + 1–2–1s
Option B: Pick individual modules
Browse the topics and choose what you need now
Book 1–2–1 coaching
Two focused sessions tailored to your business
© Copyright 2025. The Thrive Tribe Collective Ltd trading as The Thrive Tribe. Provided on behalf of Business Lincolnshire. All rights reserved.